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Decibel
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[ United Kingdom ][ 2 open roles ]

[ Careers ]

We're hiring two account managers.

Decibel is an early-stage, founder-led company building a contact search, browser dialler and pipeline for UK and EU outbound teams. We are looking for two people to look after our customers, from their first call onwards.

See the rolesEmail the founder

[ Working here ]

Small, early and founder-led.

✓ Early stage

Real ownership

There is no big team to hand things to. What you take on is yours, and you will see the effect of your work quickly.

✓ Founder-led

Work with the founder

You will work directly with the founder on customers, onboarding and what gets built next. Short lines, quick decisions.

✓ Honest

Early, and open about it

We are a young company. Things change quickly, processes are still being written, and you will help write them.

[ Open roles ]

Two roles, both full time.

Salaries are base pay, before tax. Apply by email with the role in the subject line.

Enterprise account manager

01 / 02
Salary
£50,000–£70,000 base
Location
United Kingdom
Type
Full time

You will own and grow our larger customer accounts: multi-seat outbound teams with several reps and a sales manager. You will run onboarding so each team is calling in its first week, then look after renewals and expansion as the team grows. You will work closely with the founder, and what you hear from customers will shape what we build next.

What you'll do

  • Own a book of larger, multi-seat customer accounts from signature onwards
  • Run onboarding: workspace set-up, list building, dialler training and compliance settings
  • Lead renewals and spot where a team would benefit from more seats
  • Hold regular reviews with sales managers using their own call and pipeline numbers
  • Bring customer feedback back to the founder and help decide what gets built

You'll be good at this if

  • You have managed B2B SaaS accounts, ideally with sales or outbound teams as customers
  • You are comfortable running a conversation with a head of sales or a managing director
  • You like being close to the product and can explain it clearly to a new rep
  • You are organised enough to own renewals without anyone chasing you
Apply for this role

SME account manager

02 / 02
Salary
£30,000–£50,000 base
Location
United Kingdom
Type
Full time

You will look after our small and mid-sized customers: founders who make their own calls and teams of a few reps. You will look after a high volume of accounts, so you will need to be quick, organised and good at helping people help themselves. Your job is to get each customer calling, keep them calling, and make renewal the obvious choice.

What you'll do

  • Look after a large book of small and mid-sized accounts
  • Onboard new customers, often in a single call, so they are dialling the same day
  • Track adoption and reach out when a team stops calling or runs low on credits
  • Handle renewals and straightforward upgrades
  • Turn common questions into help articles and short guides

You'll be good at this if

  • You have worked in account management, customer success or sales, ideally in SaaS
  • You enjoy a high volume of short, useful conversations
  • You keep notes and follow-ups tidy without being reminded
  • You explain things plainly and are happy on the phone
Apply for this role

[ How to apply ]

One email is enough.

01

Email the founder

Write to oliver@usedecibel.com with the role in the subject line.

02

Tell us a little

Attach a CV or a LinkedIn link, and a few lines on why the role appeals to you.

03

Have a conversation

If it looks like a fit, we will set up a call with the founder to talk it through.

Apply by email.

Enterprise account managerSME account manager

oliver@usedecibel.com

The product→What you would be looking afterWho we serve→Sales, IT and recruitment teamsBlog→Writing on outbound calling

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