Dialler minutes
Decibel Pro includes 1,000 dialler minutes every month. This page explains how they are counted and what extra minutes cost.
Last updated 6 October 2026
What is included
Pro includes 1,000 minutes of calls each calendar month from the Decibel browser dialler and power dialler. That is roughly 50 minutes of talk time every working day, which covers a full-time rep calling all day. Minutes reset on the first day of each month. Unused minutes do not roll over.
After 1,000 minutes
Past 1,000 minutes in a month, each extra minute is 5p, rounded up to the next whole minute and added to your next monthly invoice. The workspace owner gets an email when the allowance is nearly used up, so there are no surprises.
What counts as fair use
Dialler minutes are for people making live sales calls, one at a time, from Decibel. That means:
- A person is on every call. Decibel never dials automatically without a rep, and there is no predictive or parallel dialling.
- One seat is used by one person. Sharing a login between several reps is not fair use.
- Calls are business calls made in line with the law, including TPS and CTPS rules, which Decibel screens for on every dial.
These are not fair use, and we may suspend calling if we see them:
- Automated or recorded-message calls, or using Decibel to connect calls for a third party.
- Reselling minutes, or routing other systems’ calls through Decibel.
- Calls to premium-rate or revenue-sharing numbers.
- Patterns that suggest abuse of the network, such as very short repeated calls to the same numbers.
Questions
If your team calls more than this and you want a fixed price instead, email oliver@usedecibel.com and we will work something out. See also our terms.