[ Call recording ]
Every call recorded, with the notice handled.
Calls from the Decibel dialler are recorded automatically and kept for 1 year. The person you call hears the notice when they answer, and the recording is waiting on the call record.
£149 a month · 3-day setup · ex VAT
✓ Recording notice played on answer
Notes
Fleet telematics renewal in Q1, 40 vehicles. Demo booked Thursday 10:30 with the finance lead joining.
Timeline
- 10:48 · Stage moved to Meeting booked
- 10:48 · Task: send pricing before Thursday
- Mon · No answer
[ What you get ]
Recordings that are where you look for them.
✓ Automatic
Every call, every rep
Calls from the dialler are recorded without anyone pressing a button, so there are no gaps in the record.
✓ On the record
Playable where you need it
Recordings sit on the call record beside the notes, the outcome and the timeline. Open the contact and press play.
✓ 1 year
Kept for 1 year
Recordings are stored for 1 year on Pro, then deleted. Data is hosted in the UK, in London.
✓ ICO
The notice is handled
The person you call hears a recording notice when they answer, before the conversation starts.
✓ Policy
Set once by an admin
Choose always, the rep’s choice per call, or never. The setting applies across the workspace.
✓ Coaching
Listen with context
Per-rep dashboards show who called whom and what happened, so a manager can pick the calls worth reviewing.
[ Recording notice ]
Three policies, one setting.
Workspace admins choose how people are told a call is recorded. The notice plays for the callee when they answer, not while it rings.
01Recommended
Always
A recording announcement plays at the start of every answered call.
02
Rep’s choice
The rep decides per call, for example when they will tell the person themselves.
03
Never
No automatic announcement. You are responsible for telling people another way.
We recommend “Always” unless you have taken advice on your own approach. Read how compliance works
[ Coaching ]
Review the calls that matter.
Recordings are most useful next to the numbers. Managers go from a rep’s dashboard straight to the call they want to hear.
Open the rep’s dashboard
See the week’s calls, connections and outcomes for each person on the team.
Pick the calls that matter
Find the meeting that was booked, or the deal that slipped, and open the call record.
Play it beside the notes
Hear what was said while reading what the rep wrote down and which outcome they chose.
[ FAQ ]
Questions about recording.
See Decibel on your own leads this week.
£149 a month · 3-day setup · ex VAT